T's & C's
Capelli REMI – Terms & Conditions
We want you to love your purchase, but as a professional beauty and hair supplier, we have some important policies in place to keep things fair and hygienic.
Returns & Refunds (In-Store Purchases)
- For health and hygiene reasons, we cannot accept returns or offer refunds on any items bought in-store.
- Our team is happy to help you choose the right product, but the final decision is yours. All sales are final, so please choose carefully.
Hair Extensions & Fitting Responsibility
- If you purchase hair extensions from us but have them fitted elsewhere, we cannot take responsibility for any issues that may arise.
- This is because we cannot verify the products, methods, or aftercare advice used by a third party. Please keep this in mind before making your purchase.
Faulty Hair Extensions
- If you believe your hair extensions are faulty, you must let us know within 1 week of purchase.
- We need the full product returned within 7 days of your report so we can examine and test it.
- If no fault is found or if damage is due to incorrect application or poor aftercare, the product will be returned to you without refund or replacement.