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T's & C's (IN STORE)

CAPELLI REMI – TERMS & CONDITIONS

We want you to be completely happy with your purchase and service. However, as a professional beauty, hair, jewellery, and piercing provider, strict policies are in place to ensure hygiene, safety, and fairness for all customers.

1. Returns & Refunds (In-Store Purchases)

Due to strict health and hygiene regulations, all in-store purchases are non-refundable and non-returnable under any circumstances.

This applies to all products, including but not limited to:

  • Hair extensions
  • Jewellery
  • Aftercare products

Items cannot be returned or exchanged whether opened or unopened.

Our team is always happy to provide guidance before purchase; however, all purchasing decisions are made at the customer’s discretion, and all sales are final.

2. Hygiene Policy

For safety and contamination reasons, we do not accept returns on any items that could pose a hygiene risk, including jewellery and hair products.

This policy is absolute and applies regardless of condition.

3. Hair Extensions & Third-Party Fitting

If hair extensions purchased from Capelli REMI are fitted by a third party, we accept no liability for any issues that may arise.

This includes, but is not limited to:

  • Incorrect fitting
  • Damage to the product
  • Damage to natural hair
  • Poor aftercare

Once the product leaves our control, all responsibility transfers to the customer and/or third party.

4. Faulty Hair Extensions

If you believe your hair extensions are faulty:

  • You must notify us within 7 days of purchase
  • The full product must be returned within 7 days of reporting the issue for inspection

All items will be assessed.

Please note:

  • If no manufacturing fault is found, no refund or replacement will be issued
  • If damage is due to incorrect fitting, misuse, or poor aftercare, the product will be returned without refund

5. Piercing Policy (Consent, Review & Aftercare Responsibility)

All piercing services at Capelli REMI are carried out to a high professional standard. However, all piercings are subject to individual anatomy, healing ability, and aftercare, which are outside of our control.

Prior to any piercing being performed, all clients are required to complete and sign a consent form. This confirms that:

  • The procedure and associated risks are fully understood
  • Healing outcomes may vary between individuals
  • No guarantees are given regarding healing or final appearance
  • The client accepts full responsibility for aftercare and ongoing maintenance

Once a piercing service has been completed:

  • All piercing services are non-refundable under any circumstances
  • The signed consent form remains binding and confirms acceptance of all risks, including human and healing variables

Piercing Concerns & Review Process

If you have any concerns regarding a piercing:

  • The issue must be assessed by Capelli REMI management
  • In-store staff will take a clear image and submit it internally for review
  • No outcomes will be confirmed in-store without management approval

Following review, where deemed appropriate, a re-piercing may be offered as a goodwill gesture.

Please note:

  • Re-piercing is not guaranteed and is offered strictly at management discretion
  • Re-piercing does not indicate fault or liability
  • Refunds are not applicable for piercing services

Aftercare & Responsibility

Capelli REMI does not accept responsibility for issues arising from:

  • Failure to follow aftercare advice
  • Poor or inconsistent aftercare
  • Trauma, irritation, or interference with the piercing
  • Individual healing responses or complications outside of our control

External Advice & Third-Party Interference

For safety and consistency, all aftercare and concerns should be managed directly through Capelli REMI.

If advice, treatment, or intervention is sought from a third party (including other piercing studios or individuals), this may:

  • Interfere with the original procedure
  • Introduce conflicting aftercare methods
  • Impact healing and results

As a result:

  • We cannot verify or accept responsibility for third-party advice or actions
  • Any outcome influenced by third-party involvement is outside of our control
  • Cases involving third-party interference may not be eligible for re-piercing or any goodwill resolution

6. Agreement to Terms

By purchasing products or receiving services from Capelli REMI, you confirm that you:

  • Have read, understood, and accepted these Terms & Conditions
  • Acknowledge all hygiene and safety restrictions
  • Accept responsibility for product use and piercing aftercare

If you are unsure about any product or service, please ask a member of staff before proceeding. We are always happy to help you make the right choice.

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