T's & C's
Any goods bought in store cannot be returned and/or refunded due to health and hygiene regulations. Capelli Remi Employees can only assist in helping you choose your product but the end decision is YOURS. All sales are final, so please choose wisely.
We cannot take responsibility for ANY hair purchased from ourselves that has been fitted elsewhere. Having a separate technician with no affiliation with Capelli Remi work on our extensions voids us of any responsibility. This is due to us being unable to verify what products and or methods have been used and what aftercare advice has been recommended. Please bare this in mind when making your purchase.
We completely understand that choosing the correct colour from a computer screen cannot always be easy. Therefore, if you are not satisfied with the colour when it arrives we will happily exchange your item, so long as it is as new and returned in the original packaging.
However if the seal is broken, and the product packaging has clearly been opened we cannot honour any returns and or refunds due to health and hygiene regulations.
We DO NOT accept any responsibility for goods not returned to us. In addition, under the Consumer Protection (Distance Selling) Regulations you may cancel your order for any reason within 14 working days following receipt of the item(s), as long as all goods are returned unused and unopened, Hair Extension packets will be tagged, the seal must be intact to be fit for re-sale, postage costs will not be refunded for this – return postage costs are sole responsibility of the buyer.
If hair extensions appear faulty due to quality issues, the fault must be reported to us within 1 week of the purchase date due to human hair being a consumable item during wear. We require any faulty hair back in full for testing and examination.
Hair must be received by us within 7 days of the reported date before any further damage can occur. If no fault is present, or the hair has been damaged in any way by the customer due to poor application or aftercare, the product will be returned to the customer and we will not refund or replace the goods.
Return postage costs for all returned items, regardless of circumstance, must be met in full by the customer. If an item is being returned for an exchange, the return postage costs and the postage costs to send out the new exchanged item must be met by the buyer.
If a refund is required this will be processed within 14 days of our receiving the goods.